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Payment Terms
What methods of payments are acceptable?
We accept all major credit cards which include: Visa, MasterCard, Discover, and American Express.

Volume Pricing
Is there a minimum order size?

Order Security
Is this website secure?

Certainly! All credit card payment orders are 100% secured through encrypted SSL technology (VeriSign &PayPal). We do not maintain a database of credit card numbers and names, and we do not share personal information that will harm you. The ONLY information that we share is your name and address with UPS or FedEx for shipping purposes.
For an order over the phone, we process credit card information with PayPal through secure technology. We destroy your personal information instantly. It’s our goal to protect our customers and uphold all privacy policy laws.

Invoice/Order Notice
When will I receive my invoice or order notice?
We ship orders within 24 hours, invoices and order acknowledgements will be emailed accordingly. If you do not use email, invoices will be mailed via USPS once the order is shipped from our warehouse in Ohio.

Have Coupon Codes?

How do I redeem the coupon code?
You may redeem your coupon by entering the coupon code within the designated box before you check out of your shopping cart online. Coupon codes are only valid for orders that are placed on our website. These discounts will not be honored if the order is placed via phone or fax. We encourage our customers to subscribe to our newsletters for the most updated information regarding our deals as well as coupon codes.

Order Tracking
How can I track my order?

There are several ways to track your orders:
1) ShippingSuppliesByMail.com will email a shipment confirmation notification for all orders that ship via UPS, FedEx, USPS or LTL(Less than Truckload: Pallet Orders). This email contains all the information necessary to track your shipment.
2) Go to ShippingSuppliesByMail.com and click on “Track Your Order in My Account section at bottom of page. Fill out the information.
3) Simply call our customer service department at 440-914-0530, and one of our representatives will be happy to help you!

Receiving Your Order
When will I receive my order?
The orders typically ship via UPS Ground, FedEx, USPS, or LTL the same day or the day after the order is placed. It takes anywhere from 2 - 5 business days to receive your product.

Return Policy
What is your return policy?

If the product arrives damaged or has been opened, or an error has been made in shipping, please notify us immediately so that we may ship you the correct item. ShippingSuppliesByMail.com cannot accept returns on custom manufactured item as well as printed items unless the items manufactured are defective or an error has been made in production. For the item to be returned please call or email us so that we can provide you with an authorization RMA code. No return will be accepted without prior authorization.
If you decide that you want to return the product for any reason other than the above, we will provide you with an authorization code and the buyer is responsible for return shipping charges.
Please Note: Order must be returned in its original packaging within 30 days of shipment received.

Registration/Open New Account
How do I register and open a SSBM account?

1. Select the “Register” link in the upper right navigation.
2. Fill out the requested information.
3. Click the save tab at the bottom of the screen.
Your registration is now complete!

Forgot Password/User Name
What if I forget my password or user name?
If you forget your password or user name, please contact us at 440-914-0530 and we will gladly assist you!